I am a Learning & Development Projects Specialist and Certified Scrum Master with 8.5 years of experience driving operational excellence, process optimization, and stakeholder engagement. I bring a strong foundation in Learning & Development and customer care, designing and executing programs that enhance skills, improve performance, and deliver measurable results. 

Over the years, I have successfully led global cross-functional projects, streamlined onboarding and compliance programs, and implemented Agile practices that improved both workforce performance and customer experience. My journey from customer care operations to global project delivery gives me a well-rounded perspective on how to design practical, scalable solutions that drive measurable business outcomes.

Recognized with multiple awards for delivering impactful initiatives, I bring expertise in project planning, data-informed decision-making, and strategic capability building. I thrive in dynamic, multicultural environments, where I can bridge business needs with operational efficiency and continuous improvement.